The right to refuse the order, change the order and refund to the CUSTOMER
1. Customer has the right at any time to cancel the order. If the refusal of the booking is made within 7 (seven) days before the date of entry – a book considered to be fully canceled and the funds shall be returned to the account of the Customer within the deadlines established by law. If the rejection of the reservation is made later than 7 (seven) days – the customer must pay the reservation amount to the extent that was originally issued by the Customer, which means consent to the reservation fees regardless of the decision and / or the ability to take advantage of such a service. In fact, the CUSTOMER including agrees that lost profits should be compensated in the originally stipulated amounts, which equals the number of booked days.
2. The customer has the right to make changes in terms of accommodation. Changing the timing is – a new book with pen Cash Ladder from previously canceled reservation. Contractor has the right to refuse booking if the date chosen by the customer can not be provided in connection with the internal regulations or any other circumstances. In order to change the time of their booking, the CONTRACTOR shall be entitled to cancel the reservation. The cost of paid services will not be refunded.
3. In case of refusal to pay the fine, the CONTRACTOR shall be entitled to cancel the reservation. The cost of purchased services or foregone benefits will not be refunded.
4. If the customer has booked 3 or more rooms, with the cancellation of the order for 21 or more days prior to arrival CONTRACTOR shall return to the customer 100% of the cost of purchased services, in case of failure of the order less than 21 days – 0% of the cost of purchased services.
5. If the customer has booked 3 rooms or more, a change of number of policies for dney̆ down in less than 21 days prior to arrival, the CONTRACTOR shall be entitled to cancel the reservation. The cost of paid services will not be refunded.
6. The refusal of the order shall be deemed accepted upon receipt of written confirmation from the customer – an application in a free form.
7. Refunds may be carried out by a decision of the performer and is carried out within 10 (ten) banking days to the bank account of the customer, unless otherwise provided by the legislation of the Russian Federation.