Contract offer


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The following text of the offer contract is addressed to persons of all official public proposal to conclude a contract for the provision of services in accordance with Clause 2 st.437 Civil Code of Russian Federation. A contract is concluded and takes effect from the date of your actions in the Offer and constitutes your unconditional joining to all terms of the offer, without any exceptions or limitations.

Ltd. "Super Hostel" in the name of general director, Yevgeny Reshetnikov Anatolyevich, acting under the Charter hereinafter referred to as «CONTRACTOR», concludes this Agreement with any person, hereinafter referred to as a «CUSTOMER». This Agreement is a contract of services concluded by public offer, and regulates the provision of services and obligations created In this connection between the CONTRACTOR and the CUSTOMER.

1. Subject of the contract

1.1. The subject of this offer is a place reservation of temporary stay (next «TS») in St. Petersburg to the CUSTOMER under the conditions of the Offer in accordance with the tariff plans and conditions published on the website

1.2. CONTRACTOR acting as an agent or subagent of the TS. The service is provided in the manner prescribed by applicable law and subject to the conditions specified TS and / or other organization. CONTRACTOR has no separate services for temporary stay in the framework of the Offer and is responsible for them in accordance with the terms of contracts signed with counterparts.

1.3. CONTRACTOR accepts the obligations booking, payment and handover visiting documents (voucher) for travel on the terms and conditions contained in this Offer.

2. Rights and obligations of the parties


2.1.1 To issue a booking services for temporary living using the Internet, a call on the phone and other methods listed on the website The CUSTOMER acknowledges that in the case of service CONTRACTOR it fully and unconditionally accepts the terms of the Offer no matter the manner in which the order was made.

2.1.2 Cancel the order or change the order only after consultation with the CONTRACTOR in writing or by e-mail:

2.1.3 Choose the method of payment of the proposed order on the site

2.1.4 Independently check order data before registration and booking. The CUSTOMER is fully responsible for the accuracy and the legitimacy of the use of the data used by customer when ordering.

2.2. CONTRACTOR is entitled

2.2.1. Demand from the customer to adhere to comply with all procedures and order booking site indicated on Whatever actions are not performed CUSTOMER, CONTRACTOR is responsible for the proper performance of only those actions and procedures.

2.2.2. Require customers a full agreement with the terms of the Offer. Without the agreement with the terms of the offer to the CUSTOMER refuse to provide services without compensation previously paid amounts.

2.2.3. Hold from the a CUSTOMER or to demand payment of the full cost penalties under the terms of the agreement in case of change, to withdraw the order or check. The CUSTOMER acknowledges the actions CONTRACTOR completely legitimate and has no complaints.

2.2.4. Demand from the CUSTOMER payment of the first nights stay during 3 days after reservation.

2.2.5. To use third parties to accept payments for the services.

2.2.6. In exceptional cases, replace the place of residence, confirmed earlier in the same place, or higher category, without additional charge.


2.3.1. To agree with the terms of this Offer.

2.3.2. Acquainted with the living conditions, the time of checkout time and other conditions on the site

2.3.3. Do not proceed to checkout without reference with the rules of CONTRACTOR. If a customer has started to checkout, the Contractor shall be entitled to assume that the customer is fully aware of and agree to the rules.

2.3.4. Indicate actual contact information when registering and ordering (phone number, e-mail).

2.3.5. Indicate when ordering and check the correctness of all data required for ordering. In case when the CUSTOMER refused to provide the necessary data, the CONTRACTOR shall be entitled to refuse the order.

2.3.6. Pay for the first day by the methods of payment, on the site and within the time specified by the CONTRACTOR during the checkout process.

2.3.7. 2.3.7. If the CUSTOMER has booked three or more rooms or apartments, pay the total amount by the methods of payment, on the site and within the time specified by the CONTRACTOR during the checkout process.

2.3.8. In case of cancellation of the order (canceled) to inform immediately (with a further written notice)). Cancellation is considered accepted on the date the CONTRACTOR receives written confirmation (the e-mail) of cancellation.

2.3.9. CUSTOMER accepting the terms of this agreement – agrees with all the annexes to the agreement.


2.4.1. Provide for the CUSTOMER with necessary information and instructions for ordering. Exhaustive information is considered that information, which the singer publishes online

2.4.2. 2.4.2. Provide the CUSTOMER with information about the living conditions and ways of payment for services / agreement leasing payment.

2.4.3. Not later than 3 working days from receipt of the order to confirm the possibility of the CUSTOMER service, specifying their value.

2.4.4. In case of failure booking conditions stated by the CUSTOMER, inform CUSTOMER and offer alternative booking conditions.

2.4.5. Take payment of services from the CUSTOMER (including through third parties) after the proper ordering and successful booking.

3. The right to refuse the order, change the order and refund to the CUSTOMER

3.1. Customer has the right at any time to cancel the order. If the refusal of the booking is made within 7 (seven) days before the date of entry – a book considered to be fully canceled and the funds shall be returned to the account of the Customer within the deadlines established by law. If the rejection of the reservation is made later than 7 (seven) days – the customer must pay the reservation amount to the extent that was originally issued by the Customer, which means consent to the reservation fees regardless of the decision and / or the ability to take advantage of such a service. In fact, the CUSTOMER including agrees that lost profits should be compensated in the originally stipulated amounts, which equals the number of booked days.

3.2. The customer has the right to make changes in terms of accommodation. Changing the timing is – a new book with pen Cash Ladder from previously canceled reservation. Contractor has the right to refuse booking if the date chosen by the customer can not be provided in connection with the internal regulations or any other circumstances. In order to change the time of their booking, the CONTRACTOR shall be entitled to cancel the reservation. The cost of paid services will not be refunded.

3.3. In case of refusal to pay the fine, the CONTRACTOR shall be entitled to cancel the reservation. The cost of purchased services or foregone benefits will not be refunded.

3.4. 3.4.If the customer has booked 3 or more rooms or apartments, with the cancellation of the order for 21 or more days prior to arrival CONTRACTOR shall return to the customer 100% of the cost of purchased services, in case of failure of the order less than 21 days – 0% of the cost of purchased services.

3.5. 3.5.If the customer has booked 3 or more rooms or apartments, a change of number of days down in less than 21 days prior to arrival, the CONTRACTOR shall be entitled to cancel the reservation. The cost of paid services will not be refunded

3.6. The refusal of the order shall be deemed accepted upon receipt of written confirmation from the customer – an application in a free form.

3.7. Refunds may be carried out by a decision of the performer and is carried out within 10 (ten) banking days to the bank account of the customer, unless otherwise provided by the legislation of the Russian Federation.

4. Rules of living in TS

4.1.  Check-in time for the rooms is 12:00 (check-out until 12:00, check-in after 12:00); for the tenancy agreement / leasing agreement – check-in time is the moment after the conclusion of an agreement, check-out is until 12:00 on the check-out day.;

4.2.  Minimum stay 1 night, no hourly rates;

4.3.  For stays of less than 1 day, regardless of the amount of time spent the value corresponds to the value of 1 night stay;

4.4.  Guests are populated only with the presentation of a passport;

4.5.  Guests drunk or untidy as the administrator does not populate even with paid reservations;

4.6.  For security reasons, outsiders (non-resident) is forbidden to be in the premises of the room / apartment / mini-hotel’s premises;


4.7.1.  Smoking (FINE 5000 rub. Or eviction);

4.7.2.  Drinking alcohol (fine 5000 rubles., Or eviction);

4.7.3.  Use personal heating appliances (kettle, tea, multi cooking, etc.) (FINE 5000 rub.)

4.7.4.  Make noise after 23:00 (check-out immediately!);

4.7.5.  Walk in street shoes (FINE 1000 rub.);

4.7.6.  Use candles and to store flammable objects in the room or rented apartment (fine 5000 rubles., Or eviction);

4.7.7.  Stay with Pets.

4.7.8. The use of psychotropic and narcotic substances (fine 5000 and eviction).

4.7.9. The use of electronic cigarettes and similar devices (eviction).

4.7.10. Use the space for purposes other than temporary residence (commercial purposes, etc.). FINE 5000 and eviction.

4.7.11. Use a microwave, kettle and similar household appliances only to heat the food but as not to cook it.

4.8.  Guest or tenant agrees to pay damages in case of loss or damage to property, according to the current price list, and bear the full financial responsibility for other violations;

4.9. Guest or tenant acknowledges and does not object to the fact of the use of common areas and stairwells CCTV for security. The rooms, apartments and bathrooms are not installed camera.

4.10. If the time of staying guests or tenants is over, and his room or apartment is booked by other visitors, the guest or tenant gives its unconditional consent to collect his belongings TM by the staff of the TM for further custody of such things. Guest or tenant acknowledges that he is not entitled to impose any further requirement or the number and safety of such things. Employees TM independently determine the place of responsible storage Guest. The cost of escrow is 200 rubles per hour. Guests or tenants are required to pay cash for safekeeping things in the time of the visit of the TM.

5. Responsibility. dispute Resolution

5.1.  CUSTOMER represents the interests of all the persons specified in the order and is personally liable to the CONTRACTOR for the accuracy of the reported data in the application of them, for the fulfillment of all obligations by all parties, including the obligation to pay for the order and penalty payment in case of non-provision of services (including no-show).

5.2.  CONTRACTOR shall not be responsible in the event of non-performance or improper performance of services on its part or on the part of third parties arising out of the unreliability, failure or delay in confirming the information and documents provided by the CUSTOMER, as well as other disorders arising as a result of the conditions to the Offer of the CUSTOMER.

5.3.  CONTRACTOR shall not be responsible in case of no-show of the CUSTOMER in the first day of arrival and, as a result of this, possible not settling.

5.4.  CONTRACTOR shall not be responsible for non-compliance Services provided by the customer’s expectations and subjective evaluation.

5.5.  The Parties shall make every effort to reach agreement on controversial issues through negotiations. If unable to reach agreement on negotiations, the disputes shall be referred to the court of St. Petersburg.

5.6.  For all other matters not provided for in this Offer, Parties shall be guided by the current legislation of the Russian Federation. All possible disputes arising from the provisions of all shall be settled in the courts of the Russian Federation in accordance with the current legislation of the Russian Federation.

5.7. CONTRACTOR is not responsible for items left in the MP.

6. Force majeure

6.1. The parties are relieved from responsibility for partial or complete failure their obligations under the Agreement if such failure was caused by force majeure, ie extraordinary and unavoidable under the given conditions.

6.2.  The circumstances of force majeure, in particular, include: natural disasters, military operations, national crisis strikes in the industry or region, the actions and decisions of public authorities, disruptions arising from telecommunications and energy networks, the action of malware, as well as the unscrupulous actions of third parties, expressed in actions aimed at unauthorized access and / or disabling the software and / or hardware system.

7. Change and Termination of the Agreement

7.1. This Agreement shall enter into force from the beginning of the ordering CUSTOMER and is valid indefinitely.

7.2.  The CUSTOMER is entitled at any time to refuse services of the CONTRACTOR. Disclaimer CUSTOMER entails the termination before it all obligations of the date of such refusal.

7.3.  CONTRACTOR shall be entitled to unilaterally terminate this Agreement.

7.4.  CUSTOMER does not have the right to terminate the agreement after the adoption of its terms.

7.5.  CONTRACTOR shall be entitled to modify the terms of this Agreement and Annexes to introduce new annexes to this Agreement without notice. CUSTOMER knowing about the possibility of such changes, agree that they will be made. If the CUSTOMER continues to use the services of the CONTRACTOR after such changes, it means his agreement with them.

8. Confidentiality of the data

8.1.  Customer shall ensure the confidentiality of the data provided by the customer for the purpose of booking.

8.2.  Customer is responsible for maintaining the confidentiality of their login name (login) and password, as well as all activities that occur under the given name (login) and password. Contractor is not responsible, and does not cover losses incurred due to the unauthorized use by third parties of identification of customer data.

9. Details of the Contractor

Legal address: 191036, St. Petersburg, Nevsky prospect, 95A, 13-Н
INN 7842504932, KPP 784201001, BIN 1137847373190
BRANCH "Saint-Petersburg" OJSC "Alfa-Bank"
Beek 044030786
To/from: 30101810600000000786, R/c 40702810932060001699